Shipping policy
This Shipping Policy applies to all purchases made through skylabbatfactory.com (the "Site") and takes effect from 1 october, 2021. By placing an order with us, you agree to the terms outlined below.
Shipping Coverage
We ship pan India. We do offer international shipping as well.
Order Processing Time
Orders are typically dispatched within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Orders placed after 2 PM IST will be processed on the next business day.
You will receive an order confirmation with tracking details once your order has been dispatched on the given whatsapp number 6006198654.
Shipping Time & Charges
We offer the following shipping options within India:
Standard Shipping (5-7 business days): free delivery
Same-Day or Next-Day Delivery for prepaid orders (available in select locations)
Shipping times are estimates and may vary due to unforeseen delays, such as weather conditions, courier delays, or public holidays.
Tracking Your Order
Once your order is shipped, you will receive a WhatsApp message with a tracking link. You can use this link to check the real-time status of your shipment.
Delivery Issues
If your package is marked as delivered but not received, please check with your neighbors or building security. If you still cannot locate the package, contact us through WhatsApp within 24 hours of the marked delivery date.
If the package is lost or significantly delayed, reach out to us, and we will assist in resolving the issue with the courier.
Address Changes & Order Modifications
Address changes or order modifications can only be made before the order is shipped. Once the package is dispatched, we cannot alter the shipping details.
Please ensure you provide the correct shipping details at checkout to avoid delivery issues.
Damaged, Incorrect, or Missing Items
If you receive a damaged, incorrect, or missing item, follow these steps:
WhatsApp us within 12 hours of delivery.
Include your order number, a description of the issue, and clear photos of the received item and packaging.
Mandatory: A video of the unboxing process starting from the moment the package is received. Without this video, return or refund requests will not be accepted.
Our team will review your request and respond within 2-3 business days.
Return-to-Sender Packages
If a package is returned to us due to an incorrect address, multiple failed delivery attempts, or refusal to accept the package, you may be required to pay additional shipping fees for reshipment. If you choose to cancel the order in such cases, advance payment given by you won't be refunded.
Contact Us
For any shipping-related inquiries, contact us at:
WhatsApp: 6006198654
Address: Shop No. A 1, Mishra Compound, beside Rainbow Enterprises, opp. Ganesh Mandir, Chincholi Bunder, Malad West, Mumbai, Maharashtra 400064
We appreciate your business and strive to provide the best possible shipping experience!